Expectation and perception towards University of Malaya's service quality /
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2013.
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| Subjects: | |
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| LEADER | 01298cam a2200313 i 4500 | ||
|---|---|---|---|
| 001 | u993235 | ||
| 003 | SIRSI | ||
| 005 | 201404080953 | ||
| 008 | 140408s2013 my a t 000 0 eng m | ||
| 040 | |a UMM |e rda | ||
| 043 | |a a-my--- | ||
| 090 | |a JF1338 |b UM 2013 Mohhk | ||
| 100 | 0 | |a Mohd Hairolnezam Kahmis | |
| 245 | 1 | 0 | |a Expectation and perception towards University of Malaya's service quality / |c Mohd Hairolnezam bin Kahmis. |
| 264 | 1 | |c 2013. | |
| 264 | 4 | |c 2013. | |
| 300 | |a xiv, 134 leaves : |b illustrations ; |c 30 cm. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a unmediated |2 rdamedia | ||
| 338 | |a volume |2 rdacarrier | ||
| 502 | |b M.P.A. |c Jabatan Pengajian Pentadbiran dan Politik, Fakulti Ekonomi dan Pentadbiran, Universiti Malaya |d 2013. | ||
| 504 | |a Bibliography: leaves 106-117. | ||
| 650 | 0 | |a Total quality management in higher education |z Malaysia |v Case studies | |
| 650 | 0 | |a Public universities and colleges |z Malaysia |x Administration |v Case studies | |
| 650 | 0 | |a Customer services |x Quality control |v Case studies | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Pengajian Pentadbiran dan Politik, |e degree granting institution. | |
| 900 | |a ZA | ||
| 596 | |a 1 | ||
| 999 | |a JF1338 UM 2013 MOHHK |w LC |c 1 |i A515875905 |d 14/4/2017 |e 14/4/2017 |f 11/5/2015 |g 1 |l STACKS |m P01UTAMA |n 12 |r Y |s Y |t TESIS |u 29/4/2015 | ||