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    Model Hubungan Amalan Pengurusan Kualiti, Kepuasan Kakitangan, Kepuasan Pelanggan dan Pencapaian Perpustakaan Akademik di Malaysia
    by Che Azlan, Taib
    Published 2010
    “... consists of four main interrelated components; human, action, technology and environment which in the end...”
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    Thesis
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