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Showing 1 - 9 results of 9 for search '"Theses, IIUM local"', query time: 0.02s Refine Results
  1. 1
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    “...Theses, IIUM local...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  2. 2
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
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  3. 3
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
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  4. 4
    The influence of service quality on customer satisfaction towards international students of Islamic universities in Malaysia /
    by Diallo, Fatoumata Binta
    Published 2021
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  5. 5
    Impact of chatbot service quality on satisfaction and loyalty of bank customers /
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  6. 6
    Quality of Service (QoS)-based management of preempted traffic in MPLS networks /
    by Maliha, Ayman Fayez Mahmoud
    Published 2002
    “...Theses, IIUM local...”
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  7. 7
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
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  8. 8
    Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
    by Rizwana, Shoukat
    Published 2004
    “...Theses, IIUM local...”
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  9. 9
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
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