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  1. 1
    Golf director competencies, human resource management practices and customer retention within the Malaysian Golf Clubs /
    by Partanian, Samira
    Published 2020
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  2. 2
    Factors affecting brand loyalty among Malaysian consumers in their choice of mobile phone brands /
    by Lew, Bel Lee Peng
    Published 2010
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  3. 3
    From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
    by Lim, Pey Chyi
    Published 2010
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  4. 4
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    by Yap, Nicole Chen Yan
    Published 2010
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  5. 5
    Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
    by Tee, Yee Hsia
    Published 2009
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  6. 6
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
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  7. 7
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
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  8. 8
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
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  9. 9
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
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  10. 10
    Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
    by Lee, Hou Fei
    Published 2013
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  11. 11
    Trust based relationship in services marketing : an investigation on the life insurance industry in Indonesia /
    by Farida Jasfar
    Published 2007
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  12. 12
    Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
    by Chong, Hui Ling
    Published 2008
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  13. 13
    Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
    by Kong, Shin Yee
    Published 2008
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  14. 14
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
    by Mohammad Suhainy Abdull Rahim
    Published 2009
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  15. 15
    A study on the determinants of customer loyalty using internet banking website in Malaysia /
    by Beh, Valerie Yin Yee
    Published 2009
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  16. 16
    The effect of word of mouth on handphone switching /
    by On, Boon Seng
    Published 2009
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  17. 17
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    by Al-Mallah, Nada Tareq
    Published 2012
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