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Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
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Syukrina Alini Mat Ali
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The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
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Yap, Nicole Chen Yan
Published 2010
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Institution
Universiti Islam Antarabangsa Malaysia
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Universiti Malaya
1
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Catalog
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Author
Syukrina Alini Mat Ali
1
Yap, Nicole Chen Yan
1
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International Islamic University Malaysia,
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Universiti Malaya.
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Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group
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