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  1. 161
    Customer service quality as a competitive strategy in the Malaysian automotive industry /
    by Tan, Alex Thiam Keat
    Published 1998
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  2. 162
    Software quality assurance : an empirical study on the human, management and technology factors using a quality assurance tool /
    by Ow, Siew Hock
    Published 1999
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  3. 163
    Productivity and quality relationship in manufacturing /
    by Low, Weng Hon
    Published 2000
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  4. 164
    TQM : a study in implementation (CV-Soft Sdn Bhd) /
    by Latha Devi, S.
    Published 1999
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  5. 165
    Group behaviour and leader behaviour in quality control circles in the Singapore context /
    by Balasingam, T. A.
    Published 1986
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  6. 166
    The operations of quality control circles in selected organisations in Selangor and Wilayah Persekutuan /
    by Katang, Santha Kumari
    Published 1986
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  7. 167
    A total quality management approach to evaluation of contractors /
    by Ouyang, Yiwei
    Published 1999
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  8. 168
    An implementation of differentiated services traffic conditioning with leaky bucket and token bucket /
    by Yew, Wei Han
    Published 2002
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  9. 169
    A case tool for code inspection /
    by Siti Hajar Alias
    Published 2002
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  10. 170
    A Study of statistical control for automated manufacturing processes /
    by Cai, Danqing
    Published 2002
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  11. 171
    A software review support tool for errors management and rework effort measurement /
    by Lee, Yun Kiew
    Published 2003
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  12. 172
    Statistical process control /
    by Chang, Tee Chin
    Published 1999
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  13. 173
    Some new approaches to QFD analysis and its service quality /
    by Wang, Hui
    Published 2000
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  14. 174
    Information-driven tool condition monitoring techniques /
    by Niu, Yimin
    Published 2001
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  15. 175
    Investigation of the main oil line pump problems on oil platforms using modal analysis and finite element analysis /
    by Kausalyah Venkatason
    Published 2002
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  16. 176
    An investigation of stress distribution on an oleflex reactor screen and a rotating catalyst blender shaft using finite element methods /
    by Shasthri Sivaguru
    Published 2002
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  17. 177
    Providing quality of service guarantees in computer networks : monitoring and scheduling /
    by Jiang, Yuming
    Published 2000
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  18. 178
    On quality-of-service issues in hybrid fiber/coax networks /
    by Xiao, Xiaojun
    Published 2001
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  19. 179
    Analysing reliability problems in concurrent fast product development processes /
    by Lu, Yuan
    Published 2002
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  20. 180
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
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