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Measuring service quality : a case study of United Malayan Banking Corporation Berhad /
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Raja Nor Izah Raja Jaafar
Published 1996
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Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
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Mohammad Rodzi Ismail
Published 1997
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Mohammad Rodzi Ismail
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Raja Nor Izah Raja Jaafar
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