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  1. 1
    Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /
    由 Balambigai Balakrishnan
    出版 2005
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  2. 2
    Relationships between job satisfaction and intention to leave among call center employees /
    由 Kogilavani Dorai Raj
    出版 2007
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  3. 3
    A business plan for setting up a Call Center business in ASNB /
    由 Mohd Yazid Jali
    出版 2007
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  4. 4
    The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /
    由 U. Ananda Rani Ulaganathan
    出版 2008
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  5. 5
    Study on job stress and stress management in EPF Call Management Centre, Malaysia /
    由 Kala Devi Gengatharan
    出版 2009
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