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  1. 1
    Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /
    by Balambigai Balakrishnan
    Published 2005
    Thesis Book
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  2. 2
    Relationships between job satisfaction and intention to leave among call center employees /
    by Kogilavani Dorai Raj
    Published 2007
    Thesis Book
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  3. 3
    A business plan for setting up a Call Center business in ASNB /
    by Mohd Yazid Jali
    Published 2007
    Thesis Book
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  4. 4
    The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /
    by U. Ananda Rani Ulaganathan
    Published 2008
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  5. 5
    Study on job stress and stress management in EPF Call Management Centre, Malaysia /
    by Kala Devi Gengatharan
    Published 2009
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