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  1. 1
    Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
    “...Theses, IIUM local...”
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  2. 2
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
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  3. 3
    The influence of service quality on customer satisfaction towards international students of Islamic universities in Malaysia /
    by Diallo, Fatoumata Binta
    Published 2021
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  4. 4
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
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