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  1. 1
    Golf director competencies, human resource management practices and customer retention within the Malaysian Golf Clubs /
    by Partanian, Samira
    Published 2020
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  2. 2
    Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
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  3. 3
    Consumer-Based Brand Equity (CBBE), customer satisfaction and brand loyalty in Malaysian public universities /
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  4. 4
    Factors affecting brand loyalty among Malaysian consumers in their choice of mobile phone brands /
    by Lew, Bel Lee Peng
    Published 2010
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  5. 5
    From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
    by Lim, Pey Chyi
    Published 2010
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  6. 6
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    by Yap, Nicole Chen Yan
    Published 2010
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  7. 7
    Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
    by Tee, Yee Hsia
    Published 2009
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  8. 8
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
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  9. 9
    Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
    by Tan, Hui Lee
    Published 2010
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  10. 10
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
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  11. 11
    Service loyalty and switching behaviour in mobile phone service usage /
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  12. 12
    Antecedents of online customer loyalty intention : mediation effect of satisfaction, trust and attitude toward loyalty /
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  13. 13
    The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
    by Toelle, Sulistyawati
    Published 2006
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  14. 14
    Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
    by Che Aniza Che Wel
    Published 2009
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  15. 15
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
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  16. 16
    Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
    by Lee, Hou Fei
    Published 2013
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  17. 17
    Quality services, students' loyalty and internationalisation practices amongst international students at public universities in Malaysia /
    by Najimdeen, Abdulhakeem Alade
    Published 2021
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  18. 18
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  19. 19
    ‏ ‏أهمية التسويق في تعزيز الميزة التنافسية للمؤسسة :‏ ‏ دراسة حالة مؤسسة اقتصادية- /‏
    by طحطوح, مسعود
    Published 2009
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  20. 20
    The mediating role of customer satisfaction towards customer loyalty in the motor takaful industry in Malaysia /
    by Lim, Ka Bian
    Published 2016
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