Customer loyalty Consumer satisfaction 11 Customer services 11 Customer relations 7 Management 7 Cell phones 4 Dissertations, Academic 4 Brand loyalty 3 Case studies 3 Dissertations 3 Banks and banking 2 Cell phone services industry 2 Consumer behavior 2 Electronic commerce 2 Evaluation 2 Financial services industry 2 Internet banking 2 Marketing 2 Relationship marketing 2 Air travel 1 Airlines 1 Automation 1 Automobile insurance 1 Bank management 1 Bank marketing 1 Brand choice 1 Clothing trade 1 College environment 1 Competition 1 Consumer's preferences 1