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    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    “...Theses, IIUM local...”
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  2. 2
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
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