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  1. 1
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
    “...Kulliyyah of Engineering, International Islamic University Malaysia,...”
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  2. 2
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    “...Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,...”
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