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  1. 1
    Quality of Service (QoS)-based management of preempted traffic in MPLS networks /
    by Maliha, Ayman Fayez Mahmoud
    Published 2002
    “...International Islamic University Malaysia,...”
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  2. 2
    Quality services, students' loyalty and internationalisation practices amongst international students at public universities in Malaysia /
    by Najimdeen, Abdulhakeem Alade
    Published 2021
    “...Kulliyyah of Education, International Islamic University Malaysia,...”
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  3. 3
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    by Murugan, Maran
    Published 2004
    “...Kulliyyah of Engineering, International Islamic University Malaysia,...”
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  4. 4
    The influence of service quality on customer satisfaction towards international students of Islamic universities in Malaysia /
    by Diallo, Fatoumata Binta
    Published 2021
    “...Kulliyyah of Economics and Management Services, International Islamic University Malaysia,...”
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  5. 5
    Communicating with the customer : a study of the adoption of customer relationship management (CRM) in two Malaysian organizations /
    by Rizwana, Shoukat
    Published 2004
    “...Kulliyyah of Islamic Revealed Knowledge and Human Sciences, International Islamic University...”
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  6. 6
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    “...Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  7. 7
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    “...Kulliyyah of Information and Communication Technology, International Islamic University Malaysia,...”
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  8. 8
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
    “...Kulliyyah of Information and Communication Technology, International Islamic University Malaysia,...”
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  9. 9
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    “...Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,...”
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