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  1. 1
    Customer and Employee Service Quality Management in the Airline Industry
    by Petchi, Cessie Sylvia
    Published 2003
    Subjects: “...Airlines - Customer services - Malaysia...”
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  2. 2
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    Subjects: “...Airlines Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  3. 3
    Analysis and forecasting of the passenger of Malaysia Airports Holdings Berhad /
    by Lai, Wing Choong
    Published 2010
    Subjects: “...Airlines Customer services Malaysia....”
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  4. 4
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
    Subjects: “...Airlines Customer services Malaysia....”
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  5. 5
    Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
    by Wong, Kee Mun
    Published 2006
    Subjects: “...Airlines Customer services Malaysia....”
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  6. 6
    From online perceived value to e-loyalty : a study of Malaysian low cost carriers /
    by Lim, Pey Chyi
    Published 2010
    Subjects: “...Airlines Customer services Malaysia Automation....”
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