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  1. 1
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
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  2. 2
    Development of quality management systems for some major banking functions /
    by Leck, Siew Leng
    Published 1996
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
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