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Relationships between job satisfaction and intention to leave among call center employees /
由
Kogilavani Dorai Raj
出版 2007
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The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia /
由
U. Ananda Rani Ulaganathan
出版 2008
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Study on job stress and stress management in EPF Call Management Centre, Malaysia /
由
Kala Devi Gengatharan
出版 2009
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Universiti Malaya
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