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  1. 1
    Development of Rudeness Reporting System (RRS) for Fakulti Sains Komputer dan Matematik (FSKM) / Shadi Mohammad Arab
    by Mohammad Arab, Shadi
    Published 2012
    Subjects: “...Complaint letters...”
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    Thesis
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  2. 2
    A genre analysis of letters of complaint and adjustment in the context of Indonesia /
    by Nur, Christianty
    Published 1996
    Subjects: “...Complaint letters...”
    Thesis Book
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