Customer relations 16 Management 8 Consumer satisfaction 5 Customer services 5 Customer loyalty 4 Relationship marketing 4 Communication in marketing 3 Bank management 2 Banks and banking 2 Case studies 2 Communication systems 2 Evaluation 2 Marketing 2 Quality control 2 Technological innovations 2 Automobile industry and trade 1 Business enterprises 1 Civil service 1 Consumer affairs departments 1 Consumer complaints 1 Consumer credit 1 Consumer protection 1 Credit cards 1 Customer service 1 Decision making 1 Financial services industry 1 Industrial marketing 1 Internet banking 1 Internet marketing 1 Law and legislation 1