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  1. 1
    The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain
    by Mat Husain, Nur Hafizah
    Published 2015
    Subjects: “...Customer services...”
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  2. 2
    Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez
    by Lopez, Muhammad Bonnie
    Published 2010
    Subjects: “...Customer services...”
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  3. 3
    Implementation of customer service system using three-tier architecture / Nursabrina Amran
    by Amran, Nursabrina
    Published 2015
    Subjects: “...Customer services...”
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  4. 4
    Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan
    by Mohd Hassan, Mohd Najmuddin
    Published 2004
    Subjects: “...Customer services...”
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  5. 5
    Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil
    by Jalil, Nurul Azilah
    Published 2015
    Subjects: “...Customer services...”
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  6. 6
    Customer and Employee Service Quality Management in the Airline Industry
    by Petchi, Cessie Sylvia
    Published 2003
    Subjects: “...Airlines - Customer services - Malaysia...”
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  7. 7
    Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan
    by Md Sahlan, Mohammad Nur Asyraf
    Published 2017
    Subjects: “...Customer services...”
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  8. 8
    The influence of service quality and consumption emotions on consumer retention in airline industry /
    by Mosleh, Anhar Abdulmalek Omar
    Published 2016
    Subjects: “...Airlines Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  9. 9
    The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli
    by Sadli, Abdullah
    Published 2002
    Subjects: “...Customer services...”
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  10. 10
    Antecedents of job embeddedness and its effect on proactive customer service performance of frontline employees in the hospitality industry
    by Chan, Wei Leong
    Published 2018
    Subjects: “...Hospitality industry - Customer services...”
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  11. 11
    Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff
    by Mohd Yusoff, Nur Syahida Azma
    Published 2011
    Subjects: “...Customer services...”
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  12. 12
    Modelling Importance Performance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim, Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri
    Subjects: “...Customer services...”
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  13. 13
    Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri
    Subjects: “...Customer services...”
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  14. 14
    ' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
    by Bulat, Rohana
    Published 2019
    Subjects: “...Customer services...”
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  15. 15
    The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
    by Abu Zaireen, Nadiah
    Published 2013
    Subjects: “...Customer services...”
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  16. 16
    Evaluating usability of nova Customer Relationship Management (CRM) system in Telekom Malaysia / Muhammad Ashraf Ahmad Fuad
    by Ahmad Fuad, Muhammad Ashraf
    Published 2012
    Subjects: “...Customer services...”
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  17. 17
    A customer care at songket sutera asli company / Siti Khadijah Abd wahab
    by Abd wahab, Siti Khadijah
    Published 2003
    Subjects: “...Customer services...”
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  18. 18
    The moderating effect of brand trust on the relationship between customer brand engagement and brand loyalty for local car brands in Malaysia / Nurul Aqmar Zaidun
    by Zaidun, Nurul Aqmar
    Published 2021
    Subjects: “...Customer services...”
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  19. 19
    An adoption of strategic CRM-i framework: a case study / Wan Muhamad Asiff Wan Draman
    by Wan Draman, Wan Muhamad Asiff
    Published 2011
    Subjects: “...Customer services...”
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  20. 20
    The influence of social media towards guest visit intention to hotel industry / Norfaqihah Mohd Yusoff and Anis Hazwani Alam
    Subjects: “...Customer services...”
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