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  1. 1
    Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
    by Radduan Yusof
    Published 2003
    Subjects: “...Customer services Malaysia Case studies...”
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    Thesis Book
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  2. 2
    A management's perspective in the implementation of client's charter to improve productivity in the Ministry of Health /
    by Leow, Ban Choo
    Published 1998
    Subjects: “...Customer services Malaysia Case studies...”
    Thesis Book
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