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  1. 1
    Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
    by Keshavarz, Yousef
    Published 2016
    Subjects: “...Hotels - Customer services - Malaysia - Kuala Lumpur...”
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    Thesis
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  2. 2
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hotels Customer services Malaysia....”
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