Case studies 24 Management 12 Total quality management 8 Banks and banking 4 Personnel management 4 Reengineering (Management) 4 Construction industry 3 Employees 3 Quality control 3 Benchmarking (Management) 2 Communication in management 2 Employee participation 2 Job stress 2 Project management 2 Quality assurance 2 Research 2 Stress management 2 Air quality 1 Air quality management 1 Attitudes 1 Business communication 1 Business logistics 1 Business meetings 1 Business planning 1 Call centers 1 Cash management 1 Citizen participation 1 Communication in organizations 1 Communication systems 1 Conflict management 1