Total quality management 53 Management 16 Quality control 12 Case studies 9 School management and organization 6 Civil service 5 Dissertations 5 Dissertations, Academic 5 ISO 9000 Series Standards 5 Attitudes 4 Job satisfaction 4 Quality assurance 4 Administration 3 Employees 3 Evaluation 3 Hospitals 3 Manufacturing industries 3 Organizational change 3 Organizational effectiveness 3 Benchmarking (Management) 2 Computer software industry 2 Education, Higher 2 Educational test and measurement 2 High school principals 2 Manufactures 2 Officials and employees 2 Research 2 Standards 2 Statistical methods 2 Universities and colleges 2