Hubungan di antara kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu

Hubungan di antara kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu

Kajian ini bertujuan untuk membincang serta mengulas tentang literatur dan mencadangkan kerangka konseptual yang menghubungkan kualiti perkhidmatan, kepuasan pelanggan dan kesetiaan pelanggan Perbadanan Perpustakaan Awam Terengganu (PP AT). Justeru, kajian ini bermatlamat untuk mengenalpasti faktor...

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书目详细资料
主要作者:	Kamarulzaman Mahmood (Author)
格式:	Thesis 图书
语言:	Malay
主题:	Universiti Sultan Zainal Abidin -- > Faculty of Business and Management Universiti Sultan Zainal Abidin -- > Dissertations Consumer satisfaction -- > Malaysia -- > Terengganu Total quality management Benchmarking (Management) Dissertations, Academic
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