The influence of service quality on parental satisfaction : evidence from private schools in Selangor /
Malaysian parents are willing to allocate a huge sum of money to send their children to private schools. With the number of private schools increasing rapidly, there is bound to be competition among these schools. In a service industry such as a school, it is thus important for managers to understan...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
Kuala Lumpur :
Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia,
2017
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| Online Access: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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