Relationship between service quality, servicescape and outpatient satisfaction : A case of Kuching Specialist Hospital / Rowena Cliffton ... [et al.]
Outpatients' satisfaction with the healthcare services is of great concern to healthcare providers. It is one of the key factors that can affect their healthcare seeking behaviours. These include the service quality which consists of quality of personnel, process of clinical care and administra...
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| Main Authors: | , , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/45852/1/45852.pdf |
| Tags: | Add Tag |