Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin
With the awakening of consumer maturity, exceptional1 service has been considered as the most important competitive advantage that could be the determining factor of a failure or success to a business. Realizing this, the management of Hotel UiTM Dungun has asked me to explore the current practice a...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2001
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/60103/1/60103.pdf |
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