The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
The objective of the stuciy is to clarify the acceptance of TQM in ITEM Industrial Engineering Sdn. Bhd. Using the measures devised by Stattler, William M& Miller, N. Edd (1968) on Discussion and Conference it was found that, majorities of the ITEM employees comprised by 80% for maturity task an...
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| Format: | Thesis |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/76795/1/76795.pdf |
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