The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse

The objective of the stuciy is to clarify the acceptance of TQM in ITEM Industrial Engineering Sdn. Bhd. Using the measures devised by Stattler, William M& Miller, N. Edd (1968) on Discussion and Conference it was found that, majorities of the ITEM employees comprised by 80% for maturity task an...

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Main Author: Che Rouse, Siti Fatimah
Format: Thesis
Language:English
Published: 2000
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/76795/1/76795.pdf
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spelling my-uitm-ir.767952023-06-19T03:35:10Z The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse 2000 Che Rouse, Siti Fatimah Study and teaching. Research Management. Industrial Management Total quality management. Benchmarking Work groups. Team work in industry. Quality circles The objective of the stuciy is to clarify the acceptance of TQM in ITEM Industrial Engineering Sdn. Bhd. Using the measures devised by Stattler, William M& Miller, N. Edd (1968) on Discussion and Conference it was found that, majorities of the ITEM employees comprised by 80% for maturity task and 759% for maturity psychology get the score on a rating of 3. 1-5.0. It shows that individual or group is ready for regular participation in regular participation in Total Quality teamwork There are 50 form of questionnaires has been distributed but only 40 form was returned In this study two method were used to analyze the data, frequency and crosstabulation Most of the employees gave a good perception towards the implementation of TQM. Two hyphotesis have been tested and the results show that both of the hyphotesis were rejected because the result proves that there is no gap for the level of readiness stage between all the departments. The result also indicates that 57.5% understand about quality. The demographic factor such as qualification does no give an impact to the level of readiness stage among the ITEM employees. All of the employees are ready to implement the Quality policy in their daily operations at this time. 2000 Thesis https://ir.uitm.edu.my/id/eprint/76795/ https://ir.uitm.edu.my/id/eprint/76795/1/76795.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management Shapiin, Md Noor
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
advisor Shapiin, Md Noor
topic Study and teaching
Research
Study and teaching
Research
Study and teaching
Research
Study and teaching
Research
spellingShingle Study and teaching
Research
Study and teaching
Research
Study and teaching
Research
Study and teaching
Research
Che Rouse, Siti Fatimah
The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
description The objective of the stuciy is to clarify the acceptance of TQM in ITEM Industrial Engineering Sdn. Bhd. Using the measures devised by Stattler, William M& Miller, N. Edd (1968) on Discussion and Conference it was found that, majorities of the ITEM employees comprised by 80% for maturity task and 759% for maturity psychology get the score on a rating of 3. 1-5.0. It shows that individual or group is ready for regular participation in regular participation in Total Quality teamwork There are 50 form of questionnaires has been distributed but only 40 form was returned In this study two method were used to analyze the data, frequency and crosstabulation Most of the employees gave a good perception towards the implementation of TQM. Two hyphotesis have been tested and the results show that both of the hyphotesis were rejected because the result proves that there is no gap for the level of readiness stage between all the departments. The result also indicates that 57.5% understand about quality. The demographic factor such as qualification does no give an impact to the level of readiness stage among the ITEM employees. All of the employees are ready to implement the Quality policy in their daily operations at this time.
format Thesis
qualification_level Bachelor degree
author Che Rouse, Siti Fatimah
author_facet Che Rouse, Siti Fatimah
author_sort Che Rouse, Siti Fatimah
title The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
title_short The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
title_full The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
title_fullStr The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
title_full_unstemmed The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse
title_sort acceptance of total quality management (tqm): a case study in item industrial engineering sdn. bhd, selangor / siti fatimah che rouse
granting_institution Universiti Teknologi MARA, Kelantan
granting_department Faculty of Business and Management
publishDate 2000
url https://ir.uitm.edu.my/id/eprint/76795/1/76795.pdf
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