Quality of Pos Malaysia Berhad’s delivery services / Mohamad Ali Mat
In delivering services, customers may need 3 things, which are reliability, promptness and courtesy and these very basic elements of customers that make it more important for customer-service to be effective. This study attempts to generate information and opinion as well as attitude of customers to...
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| Format: | Thesis |
| Language: | English |
| Published: |
2000
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/95063/1/95063.pdf |
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