DINESERV: The impact of implementation on customer satisfaction and loyalty at Anggerik Terrace Coffee House / Nurul Najwa Syuhuda Jamaludin and Nurlisabalqis Abdullah
In the hospitality industry, service was the crucial factor that will influence customer satisfaction at loyalty toward the foodservice sector. There were many theory that focused on the element of service that should been apply to ensure the improvement and efficiency of service offer. Therefore, t...
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| Main Authors: | , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/99859/1/99859.pdf |
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