The influence of service quality, trust and reputation on customer satisfaction: evidence from public hospitals in Jordan
This masters’ thesis sought to assess and analyse customer satisfaction with service quality (Tangible, Reliability, Responsiveness, Assurance and Empathy), Trust and Reputation in the public hospitals in Jordan. Specifically, it examined the determinants of satisfaction and the effects of customer...
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| 格式: | Thesis |
|---|---|
| 語言: | English |
| 主題: | |
| 在線閱讀: | http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/72274/1/Page1-24.pdf http://dspace.unimap.edu.my:80/xmlui/bitstream/123456789/72274/2/Full%20text.pdf |
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