اثر جودة االخدمة المقدمة من وزارة التربية والتعليم في سلطنة عمان على رضا الهراجعين: الدور التفاعلي لدعم الأدارة العليا والثقافة التنظيمية
This study aimed at examine the impact of services quality provided by the Sultanate of Oman Ministry of Education on the customers’ satisfaction using the SERVPERF five dimensions (tangibles, reliability ،responsiveness ،assurance, and empathy), The characteristics of the organization (top manageme...
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