Employee retention in call centre industry
Employee retention is a challenge in many organizations. Demographical and economic change have created a more confident and demanding employee, which makes it necessary for organizations to be competitive and work harder at meeting employees needs in order to retain their loyalty. The purpose of th...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2012
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| Online Access: | http://eprints.utem.edu.my/id/eprint/15036/1/Employee%20retention%20in%20call%20centre%20industry.pdf http://eprints.utem.edu.my/id/eprint/15036/2/Employee%20retention%20in%20call%20centre%20industry.pdf |
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