Examining the role of trust in shaping customer satisfaction of mobile banking
Mobile banking is the latest technology offered by service providers that allows customers to conduct banking transactions via mobile terminals. Mobile banking like other online transactions involve great uncertainty and risk, thus, customers need to build trust to alleviate perceived risk and fa...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2016
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| Online Access: | http://eprints.uthm.edu.my/771/1/24p%20MUNA%20ABDI%20YOUSUF.pdf http://eprints.uthm.edu.my/771/2/MUNA%20ABDI%20YOUSUF%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/771/3/MUNA%20ABDI%20YOUSUF%20WATERMARK.pdf |
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