Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking

Information Technology has been develops a lot recently. Banking is a demand-driven industry due to different preferences such as providing customers efficient banking services internet should be taken into account as an important issue for banks to delivery financial services. In order to guarantee...

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Bibliographic Details
Main Author: Tavakoli, Zohreh Bang
Format: Thesis
Language:English
Published: 2013
Subjects:
Online Access:http://eprints.utm.my/id/eprint/41636/12/ZohrehBangTavakoliMFPPSM2013.pdf
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