Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
Telecommunication companies nowadays are facing the great market drivers, whereby service processes need to execute faster and dynamics. This condition has create pressure to extend the value, size and quality service of the customer-based. One of the challenges in developing the customer relationsh...
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| Format: | Thesis |
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2004
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