Web opac end user satisfaction criteria

Academic libraries function as the resource for retrieving information related to the end users requirements. Since academic libraries are now competing for the end users attention and interest, the current dispute faced is to deliver prompt, instant, seamless right of entry to resources and informa...

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Main Author:	Zainal, Haliza
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Z Bibliography Library Science Information Resources
Online Access:	http://eprints.utm.my/id/eprint/48674/1/HalizaZainalMFC2014.pdf
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id	my-utm-ep.48674
record_format	uketd_dc
spelling	my-utm-ep.486742020-06-17T00:53:14Z Web opac end user satisfaction criteria 2014 Zainal, Haliza Z Bibliography. Library Science. Information Resources Academic libraries function as the resource for retrieving information related to the end users requirements. Since academic libraries are now competing for the end users attention and interest, the current dispute faced is to deliver prompt, instant, seamless right of entry to resources and information to stay on relevant in the fast growing information technology era. Web OPAC demonstrate as a remote retrieval and function as question-answering, richly interactive information discovery and retrieval system to support decision making, that has no fundamental boundaries on the type and formats of data and information it can find, access, recover, exhibit, and distribute. There are numerous studies conducted to measure Web OPAC end user satisfaction, however the measurement criteria is unstructured and varies depending on the scholars interest. The objective of this study is to develop Web OPAC end user satisfaction criteria. In order to achieve the objective, this study has explored the criteria used in Library Science and Information System end user satisfaction as recommended by previous researchers. Web OPAC end user satisfaction criteria has been refined which integrated End User Computing Satisfaction (EUCS) criteria with Library Science end user satisfaction criteria. The criteria are evaluated by using survey and instrument verification which involved experience end users, senior management and system owner of UTM Library. This study could assist the Information Technology managers, system owners and the library management in determining the satisfactory level of an information system in an academic library. An academic library will be able to identify which criteria to address in order to have an ideal system that could satisfy the end users. 2014 Thesis http://eprints.utm.my/id/eprint/48674/ http://eprints.utm.my/id/eprint/48674/1/HalizaZainalMFC2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:85627?queryType=vitalDismax&query=Web+opac+end+user+satisfaction+criteria&public=true masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	Z Bibliography Library Science Information Resources
spellingShingle	Z Bibliography Library Science Information Resources Zainal, Haliza Web opac end user satisfaction criteria
description	Academic libraries function as the resource for retrieving information related to the end users requirements. Since academic libraries are now competing for the end users attention and interest, the current dispute faced is to deliver prompt, instant, seamless right of entry to resources and information to stay on relevant in the fast growing information technology era. Web OPAC demonstrate as a remote retrieval and function as question-answering, richly interactive information discovery and retrieval system to support decision making, that has no fundamental boundaries on the type and formats of data and information it can find, access, recover, exhibit, and distribute. There are numerous studies conducted to measure Web OPAC end user satisfaction, however the measurement criteria is unstructured and varies depending on the scholars interest. The objective of this study is to develop Web OPAC end user satisfaction criteria. In order to achieve the objective, this study has explored the criteria used in Library Science and Information System end user satisfaction as recommended by previous researchers. Web OPAC end user satisfaction criteria has been refined which integrated End User Computing Satisfaction (EUCS) criteria with Library Science end user satisfaction criteria. The criteria are evaluated by using survey and instrument verification which involved experience end users, senior management and system owner of UTM Library. This study could assist the Information Technology managers, system owners and the library management in determining the satisfactory level of an information system in an academic library. An academic library will be able to identify which criteria to address in order to have an ideal system that could satisfy the end users.
format	Thesis
qualification_level	Master's degree
author	Zainal, Haliza
author_facet	Zainal, Haliza
author_sort	Zainal, Haliza
title	Web opac end user satisfaction criteria
title_short	Web opac end user satisfaction criteria
title_full	Web opac end user satisfaction criteria
title_fullStr	Web opac end user satisfaction criteria
title_full_unstemmed	Web opac end user satisfaction criteria
title_sort	web opac end user satisfaction criteria
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
url	http://eprints.utm.my/id/eprint/48674/1/HalizaZainalMFC2014.pdf
_version_	1747817448082505728

Web opac end user satisfaction criteria

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