Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad

Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad

Human Resources Management (HRM) is getting more important in the business nowadays because human behavior and their knowledge are the most important aspect in influencing productivity of the organization. One of the elements in HRM is employee satisfaction measurement. Employers have to ensure tha...

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Main Author: Mohd Nadzir, Mat Isa
Format: Thesis
Language:eng
eng
Published: 2015
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/5132/1/s810217.pdf
https://etd.uum.edu.my/5132/2/s810217_abstract.pdf
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institution Universiti Utara Malaysia
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language eng
eng
advisor Mohd Yunus, Jasmani
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Mohd Nadzir, Mat Isa
Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
description Human Resources Management (HRM) is getting more important in the business nowadays because human behavior and their knowledge are the most important aspect in influencing productivity of the organization. One of the elements in HRM is employee satisfaction measurement. Employers have to ensure that employee satisfaction is high among the worker which is a precondition for increasing productivity, committed to provide world class customer services, quality of the job and responsiveness. The purpose of this study is to examine which human resources practices could affect job satisfaction amongst customer services officer in Station Operation Kelana Jaya Line, Rapid Rail Sendirian Berhad. A survey of 114 staffs started in May 2014 until June 2014, in all job grading who were selected using simple random sampling. Inferential, descriptive statistics, correlation, multiple regression analysis was run through SPSS version 17 to test the research hypothesis. Employee job satisfaction was selected as dependent variable and 6 hypotheses have been developed. Human Resources practices such as recruitment and selection, training and development, performance appraisal and rewards system, compensation and benefits were selected and adapted from Guest Model and Society of Human Resources Management report, USA. Multiple regression analysis shows that 50.1% factors are explained in the study. Pearson Correlation results show that all hypotheses are accepted and positively significance to employee job satisfaction. Findings, theoretical implication, suggestion for future studies and recommendation are suggested
format Thesis
qualification_name masters
qualification_level Master's degree
author Mohd Nadzir, Mat Isa
author_facet Mohd Nadzir, Mat Isa
author_sort Mohd Nadzir, Mat Isa
title Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
title_short Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
title_full Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
title_fullStr Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
title_full_unstemmed Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad
title_sort factors influence employees job satisfaction: a study of human resources practices in rapid rail sendirian berhad
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2015
url https://etd.uum.edu.my/5132/1/s810217.pdf
https://etd.uum.edu.my/5132/2/s810217_abstract.pdf
_version_ 1747827867874492416
spelling my-uum-etd.51322021-04-04T07:50:34Z Factors influence employees job satisfaction: A study of human resources practices in Rapid Rail Sendirian Berhad 2015 Mohd Nadzir, Mat Isa Mohd Yunus, Jasmani Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Human Resources Management (HRM) is getting more important in the business nowadays because human behavior and their knowledge are the most important aspect in influencing productivity of the organization. One of the elements in HRM is employee satisfaction measurement. Employers have to ensure that employee satisfaction is high among the worker which is a precondition for increasing productivity, committed to provide world class customer services, quality of the job and responsiveness. The purpose of this study is to examine which human resources practices could affect job satisfaction amongst customer services officer in Station Operation Kelana Jaya Line, Rapid Rail Sendirian Berhad. A survey of 114 staffs started in May 2014 until June 2014, in all job grading who were selected using simple random sampling. Inferential, descriptive statistics, correlation, multiple regression analysis was run through SPSS version 17 to test the research hypothesis. Employee job satisfaction was selected as dependent variable and 6 hypotheses have been developed. Human Resources practices such as recruitment and selection, training and development, performance appraisal and rewards system, compensation and benefits were selected and adapted from Guest Model and Society of Human Resources Management report, USA. Multiple regression analysis shows that 50.1% factors are explained in the study. Pearson Correlation results show that all hypotheses are accepted and positively significance to employee job satisfaction. Findings, theoretical implication, suggestion for future studies and recommendation are suggested 2015 Thesis https://etd.uum.edu.my/5132/ https://etd.uum.edu.my/5132/1/s810217.pdf text eng public https://etd.uum.edu.my/5132/2/s810217_abstract.pdf text eng public masters masters Universiti Utara Malaysia Agarwala, T. (2008). The relationship between workplace training and organizational commitment in manufacturing firms: Evidence from India. Paper presented at the 7th International Conference on Ethics and Quality of Work-life for Sustainable Development, Bangkok, Thailand. Ali, D., Bahman, Z &Amir, A. (2012). An investigation on the relationship between service quality and customer satisfaction: In the Case of CCG CO’, International Business Research, vol. 5, no. 1, pp. 3-8. Ali, R., & Ahmad, M.S. (2009). 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