Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank

Rewards always play a significant role in influencing company’s growth and employees’ retention. Employees in this new era are more interested in the way organization use its resources thus they seek better approach and effective organizational rewards practice as to be efficient as possible. Not to...

Full description

Saved in:
Bibliographic Details
Main Author: Ahmad Ridzwan, Majid
Format: Thesis
Language:eng
eng
Published: 2013
Subjects:
Online Access:https://etd.uum.edu.my/5210/1/s810911.pdf
https://etd.uum.edu.my/5210/2/s810911_abstract.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.5210
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Wan Mohd. Noor, Wan Shakizah
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Ahmad Ridzwan, Majid
Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
description Rewards always play a significant role in influencing company’s growth and employees’ retention. Employees in this new era are more interested in the way organization use its resources thus they seek better approach and effective organizational rewards practice as to be efficient as possible. Not to mention that organizational rewards are one of the key elements to reward high-performer and eventually resulting in better performance traction and high retention. Nevertheless employees’ perceptions toward rewards over its transparency, fairness and objectivity are always being the key over the satisfaction of the rewards itself. Hence this study investigates the relationship between organizational rewards and work performance. The target group is HR Professional in Maybank’s Malaysia. The HR professionals were given standardized questionnaire in respect of the rewards practice in Maybank and required to respond to those questions accordingly. The data was collected from 128 questionnaires returned, out of 312 questionnaires distributed. Regression analysis results showed weak relationship between two components of rewards tested against work performance and the other showed no relationship at all, thus having weak linear correlation with work performance
format Thesis
qualification_name masters
qualification_level Master's degree
author Ahmad Ridzwan, Majid
author_facet Ahmad Ridzwan, Majid
author_sort Ahmad Ridzwan, Majid
title Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
title_short Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
title_full Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
title_fullStr Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
title_full_unstemmed Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank
title_sort relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, maybank
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2013
url https://etd.uum.edu.my/5210/1/s810911.pdf
https://etd.uum.edu.my/5210/2/s810911_abstract.pdf
_version_ 1747827884987252736
spelling my-uum-etd.52102022-04-10T02:34:03Z Relationship between organizational reward satisfaction and work performance of human resource professional in group human capital sector, Maybank 2013 Ahmad Ridzwan, Majid Wan Mohd. Noor, Wan Shakizah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Rewards always play a significant role in influencing company’s growth and employees’ retention. Employees in this new era are more interested in the way organization use its resources thus they seek better approach and effective organizational rewards practice as to be efficient as possible. Not to mention that organizational rewards are one of the key elements to reward high-performer and eventually resulting in better performance traction and high retention. Nevertheless employees’ perceptions toward rewards over its transparency, fairness and objectivity are always being the key over the satisfaction of the rewards itself. Hence this study investigates the relationship between organizational rewards and work performance. The target group is HR Professional in Maybank’s Malaysia. The HR professionals were given standardized questionnaire in respect of the rewards practice in Maybank and required to respond to those questions accordingly. The data was collected from 128 questionnaires returned, out of 312 questionnaires distributed. Regression analysis results showed weak relationship between two components of rewards tested against work performance and the other showed no relationship at all, thus having weak linear correlation with work performance 2013 Thesis https://etd.uum.edu.my/5210/ https://etd.uum.edu.my/5210/1/s810911.pdf text eng public https://etd.uum.edu.my/5210/2/s810911_abstract.pdf text eng public masters masters Universiti Utara Malaysia Adams’ Equity Theory (n.d) Retrieved http://www. mindtools.com/pages/article/newLDR96.htm. A.H. Maslow, A Theory of Human Motivation, Psychological Review 50(4) (1943): 370-96. Armstrong, Michael. (2001) Human Resource Management Practice. London: Kogan Page Limited. Balkin D., & Dolan S. (1997). Rewards for Team Contributions to Quality, Journal of Compensation & Benefits, 13 (1), 41-47. Beardwell, J. and Claydon, T. (eds) (2007) Human resource management: a contemporary approach. 5th ed. Harlow: FT/Prentice Hall Bergmann, T.J. & Scarpello, V.G. (2002). Compensation Decision Making., Ohio, South Western. Berger, C.J., & Schwab, D.P. (1980). Pay incentives and pay satisfaction. Industrial Relations,19, 206-211. Billakop, G. (2010), retrieved on May 3, 2011 from http://www.cnr. berkeley.edu/ucce50/ag-labor/7labor/08.htm. Bordia, P. and Blau, G. (1998), “Pay referent comparison and pay level satisfaction in private versus public sector organisations in India”, The International Journal of Human Resource Management, Vol. 9 No. 1, pp. 155-67 Boeree, George (2006) “Abraham Maslow.” http://webspaces.ship.edu/cgboer/maslow.html>, accessed 25-04-2008. Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, 99–109. Burke, W. Warner. Organizational Development. Reading, MA: Addison-Wesley Publishing Company, 1987. Carraher, S.M. & Buckley, M.R. (2008).Attitudes towards benefits and behavioral intentions and their relationship to Absenteeism, Performance, and Turnover among nurses. Academy of Health Care Management Journal, 4 (2), 89-109. Dessler, Gary.Organization Theory, Integrating Structure and Behavior. Second Edition, Englewood Cliffs, NewJersey: Prentice-Hall, Inc., 1986. Dreher, G.F. (1980). Salary satisfaction and community costs. Industrial Relations, 19, 340-344. Dreher, G.F., Ash, R.A., & Bretz, R.D. (1988). Benefit coverage and employee cost: Critical factors in explaining compensation satisfaction. Personnel Psychology, 41, 237-254. Ducharme, M.J., Singh, P., & Podolsky, M. (2005) “Exploring the links between performance appraisal and pay satisfaction.” Compensation and Benefits Review, 37(5), 46-52. Dyer, L. & Theriault, R. (1976). The determinants of pay satisfaction. Journal of Applied Psychology, 61, 596-604. Eisenberger, R., Rhoades, L., and Carmeron, J. (1999). Does pay for performance increase or decrease perceived self-determination and intrinsic motivation? Journal of Personality and Social Psychology, 77, 1026-1040. Folger, R., & Konovsky, M.A (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130. Gerhart, B., & Milkovich, G.T. (1992) Employee compensation: Research and practice. In M.D. Griffin MA, Mathieu JE, Jacobs RR. (2001). Perceptions of work contexts: Disentangling influences at multiple levels of analysis. Journal of Occupational and Organizational Psychology, 563–580. Goldsmith, A. H., Veum, J. R. & Darity, W., (2000). Working Hard for the Money? Efficiency Wages and Worker Effort, Journal of Economic Psychology, 21, 351-385. Gomez-Mejia, L.R. & Balkin, D.B. (1992). Compensation, Organizational Strategy, and Firm Performance. Cincinnati: South-Western. Heneman, H.G. III & Schwab, D.P. (1985). Pay satisfaction: Its multidimensional nature and measurement. International Journal of Psychology, 20, 129-141. Heneman, H. G., & Judge, T. A. (2000). Compensation attitudes. In S. L.Rynes & B. Gerhart (Eds.), Compensation in organizations, (pp. 61-103). San Francisco: Jossey-Bass.. Honig-Haftel, S. & Martin, L.R. (1993). The Effectiveness of Reward Systems on Innovative Output: An Empirical Analysis, Small Business Economics, 261-269. Howes, C.J. (2010). Organization Performance Strategies, Retrieve on April 30, 2010 from www.opstrategies.org. Kast, Fremont E. and James E. Rosenzweig. Organization and Management: A Systems and Contingency Approach.NewYork: McGraw-Hill Book Company, 1970. Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30, 607-610. Lawler, E.E. III (1971). Pay and organizational effectiveness: A psychological view. New York: McGraw-Hill. Lawler, E.E., and Porter, L.W. The effect of performance on job satisfaction. Industrial Relations, 1967, 7, 20-28. Lederer, A.L. (2006). The Effect of Intrinsic and Extrinsic Rewards for Developers on Information Systems Project Success, Project Management Journal, 37 (4), 42-54. Lee, Jong-Wha and Changyong Rhee, 1999. Social impacts of the Asian crisis: Policy challenges and lessons http://www.undp. org/hdro/papers/ocpapers/oc33a.htm. McCormick and J. Tifflin. 1979. Industrial Psychology; New York: George, Allen and Unwin. McGregor, D.M. (1960), The Human Side of Enterprise, McGraw-Hill, New York, NY. McGregor, D.M. (1967), The Professional Manager, McGraw-Hill, New York, NY.. Malhotra, N., Budhwar, P. and Prowse, P. (2007), “Linking rewards to commitment: an empirical investigation of four UK call centres”, International Journal of Human Resource Management, Vol. 18 No. 12, pp. 2095-128. Maslow, Abraham (1954). Motivation and Personality. New York: Harper. pp. 236. http://jhp.sagepub.com/content/31/1/114.abstract Mathis, Robert L. and John H. Jackson, (2003) Human Resource Management, 10th edition, Cincinnati, OH: South-Western College Publishing. Miceli, M.P., & Lane, M.C. (1991). Antecedents of pay satisfaction: A review and extension. In G.R. Ferris & K.M. Rowland (Eds.), Research in personnel and human resources management (Vol. 9, pp. 235-309). Greenwich, CT: JAI Press. Milkovich, G.T., & Newman, J. (2008). Compensation (9th ed.). Plano, TX: Business Publications. M J. Vest, Dow Scott, and S E. Markham. "Self-rated performance and pay satisfaction, merit increase satisfaction, and instrumentality beliefs in a merit pay environment" Journal of Business and Psychology 9.2 (1994): 171-182. Available at: http://works.bepress.com/ dow_scott/38. Milkovich, George. Newman, Jerry (1999) Compensation, Homewood, IL, McGraw- Hill, 8- 10. Mottaz, C. J. (1985). The Relative Importance of Intrinsic and Extrinsic Rewards as Determinants of Work Satisfaction, The Sociological Quarterly, 26 (3), 365-385. Motowidlo, S.J. (1983). Predicting sales turnover from pay satisfaction and expectation. Journal of Applied Psychology, 68, 484-489. Moussa, F. M. (2000) “Determinants, Process, and Consequences of Personal Goals and Performance” Journal of management, Vol. 26, No. 6, 125. Perry, J.L., Mesch, D., & Paarlberg, L. (2006). Motivating Employees in a New Governance Era: the Performance Paradigm Revisited. Public Administration Review, Vol. 66, pp. 505-514. Rice, R.W., Phillips, S.M., & McFarlin, D.B. (1990). Multiple discrepancies and pay satisfaction. Journal of Applied Psychology, 75, 386-393. Ronan, W.W., & Organt, G.J. (1973). Determinants of pay and pay satisfaction. Personnel Psychology, 26, 503-520. Ryan, R.M., and Deci, E.L. (2000). When rewards compete with nature: The undermining of intrinsic motivation and self-regulation. See Sansone & Harackiewicz, pp. 14-54. Sackett, P. R., Berry, C. M., Wiemann, S. A., & Laczo, R. M. (2005). Citizenship and counterproductive work behavior: Single continuum or distinct constructs? Manuscript submitted for publication Savelsbergh, C.M.J.H., Heijden, S.I.J.M.V.D. & Poell, R.F. (2010). Attitude towards factors influencing team performance. A multi-rater approach aimed at establishing the relative important of team learning behaviors in comparison with other predictors of team performance, Team Performance Management, 16 (7/8), 451-474 Sekaran, Uma, 2003, “Research Methods for Business: A Skill Building Approach”, John Wiley & Sons, Inc., New York: 86-118. Schwab, D.P., & Wallace, M.J., Jr. (1974). Correlates of employee satisfaction with pay. Industrial Relations, 13, 78-89. Schneider B, Hanges PJ, Smith DB, Salvaggio N. (2003). Which comes first: Employee attitudes or organizational and market performance? Journal of Applied Psychology, 88, 836–851. Stajkovic, A.D. & Luthans, F. (2001), Differential Effects of Incentive Motivators on Work Performance, Academy of Management Journal, 4 (3), 580-590. Stewart G.L. and Brown K.G. (2009). Human Resource Management- Linking Strategy to Practice. USA: John Wiley & Sons Inc. Taubman, P., & Rosen, R. (1982). Healthiness, education, and marital status. In V.R.Fuchs (Ed.), Economic aspects of health (pp. 121-140). Chicago: University of Chicago Press. University of Texas (n.d.). Performance Rewards, dated May, 2010, http://www/uth.tmc.edu/ut_general/admin_fin/hr/perplan/reward.html. Vroom, Victor H and Deci, Edward L (1970) Management and Motivation. United States of America: Penguin Books Limited. Williams, L. J. Et al (1991). Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors. Journal of Management, Vol. 17 (3), 601-617. Williams, M.L., McDaniel, M.A., & Nguyen, N.T. (2006).A Meta-Analysis of the antecedents and consequences of pay level satisfaction. Journal of Applied Psychology, 91, (2), 392-413. Williamson, I.O., Burnett, M.F. and Bartol, K.M. (2009), “The interactive effect of collectivism and organizational rewards on affective organizational commitment”, Cross Cultural Management: An International Journal, Vol. 16 No. 1, pp. 28-43. Xiaoyi Wu; Chunben Wang (2008) The Impact of Organizational Justice on Employees' Pay Satisfaction, Work Attitudes and Performance in Chinese Hotels. Journal of Human Resources in Hospitality & Tourism Vol7, pp. 181-195. Yorks, Lyle. A Radical Approach to Job Enrichment. New York: Amacom.1976. Zikmund, W.G. (2003) Business Research Methods, (7th edn), Thompson South-Western: Ohio