Factors influencing service recovery in nursing services
Service recovery has been an important issue due to broader social and economic context that shows greater demand for health, care and support which conclude that it is critical to study the health care services. Predicting that factors such as top management leadership, teamwork, empowerment, train...
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| Format: | Thesis |
| Language: | eng eng |
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2018
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| Online Access: | https://etd.uum.edu.my/7370/1/s821021_01.pdf https://etd.uum.edu.my/7370/2/s821021_02.pdf |
| Tags: | Add Tag |