Factors influencing service-oriented organizational citizenship behavior among salespersons in the banking sector
The purpose of the study is to explore the influence of empowering leadership, job satisfaction, service climate and employee commitment on service-oriented organizational citizenship behaviors. A conceptual model was established based on existing literature to test the relationship between the vari...
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| Format: | Thesis |
| Language: | eng eng eng |
| Published: |
2019
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| Online Access: | https://etd.uum.edu.my/8796/1/s823208_01.pdf https://etd.uum.edu.my/8796/2/s823208_02.pdf https://etd.uum.edu.my/8796/3/s823208_references.docx |
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