Customer satisfaction of music centre service quality in Selangor

The main objective of the study is to identify the relationship and effect of service quality dimensions, which are tangibility, assurance, reliability, responsiveness and empathy on customer satisfaction among the music centre customers in Selangor. Service quality is used as a measurement to ident...

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Bibliographic Details
Main Author: Tan, Keat Shuang
Format: Thesis
Language:eng
eng
eng
Published: 2020
Subjects:
Online Access:https://etd.uum.edu.my/9314/1/s824037_01.pdf
https://etd.uum.edu.my/9314/2/s824037_02.pdf
https://etd.uum.edu.my/9314/3/s824037_references.docx
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