Emotional intelligence and conflict management styles (IR)

The research was carried out to study emotional intelligence and conflict management styles using employees in the Human Resources Division at XYZ University in Malaysia. Specifically, it aims to examine the correlation of supervisors' emotional intelligence assessed by themselves and by their...

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Main Author:	Nurul Ain Hidayah Abas
Format:	thesis
Language:	eng
Published:	2010
Subjects:	BF Psychology
Online Access:	https://ir.upsi.edu.my/detailsg.php?det=2637
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id	oai:ir.upsi.edu.my:2637
record_format	uketd_dc
spelling	oai:ir.upsi.edu.my:26372020-02-27 Emotional intelligence and conflict management styles (IR) 2010 Nurul Ain Hidayah Abas BF Psychology The research was carried out to study emotional intelligence and conflict management styles using employees in the Human Resources Division at XYZ University in Malaysia. Specifically, it aims to examine the correlation of supervisors' emotional intelligence assessed by themselves and by their subordinates. Second, this study explored if there is a relationship between emotional intelligence possessed by the supervisors and styles of handling conflict as reported by their subordinates. Three sets of surveys were used to measure the results: Emotional Quotient Index CEQI) (Self-rating), Emotional Quotient Index (EQI) (Observer) and Rahim Organisational Conflict Inventory-II (ROCI-II) Form A surveys. Results from these surveys showed that supervisors had the highest ratings on empathy but the lowest on selfregulation. Subordinates used more integrating and compromising styles when handling conflicts with their supervisors, while dominating styles were the least used. Results from multiple regression analysis showed that there were significant relationships between emotional intelligence and conflict management styles: integrating and compromising for the employees in the HR division. Interestingly, there were mixed findings between emotional intelligence ratings by the supervisors themselves and their subordinates; only one out of six supervisors gave themselves the same emotional intelligence ratings as subordinates provided. 2010 thesis https://ir.upsi.edu.my/detailsg.php?det=2637 https://ir.upsi.edu.my/detailsg.php?det=2637 text eng closedAccess Masters Universiti Pendidikan Sultan Idris Fakulti Pembangunan Manusia N/A
institution	Universiti Pendidikan Sultan Idris
collection	UPSI Digital Repository
language	eng
topic	BF Psychology
spellingShingle	BF Psychology Nurul Ain Hidayah Abas Emotional intelligence and conflict management styles (IR)
description	The research was carried out to study emotional intelligence and conflict management styles using employees in the Human Resources Division at XYZ University in Malaysia. Specifically, it aims to examine the correlation of supervisors' emotional intelligence assessed by themselves and by their subordinates. Second, this study explored if there is a relationship between emotional intelligence possessed by the supervisors and styles of handling conflict as reported by their subordinates. Three sets of surveys were used to measure the results: Emotional Quotient Index CEQI) (Self-rating), Emotional Quotient Index (EQI) (Observer) and Rahim Organisational Conflict Inventory-II (ROCI-II) Form A surveys. Results from these surveys showed that supervisors had the highest ratings on empathy but the lowest on selfregulation. Subordinates used more integrating and compromising styles when handling conflicts with their supervisors, while dominating styles were the least used. Results from multiple regression analysis showed that there were significant relationships between emotional intelligence and conflict management styles: integrating and compromising for the employees in the HR division. Interestingly, there were mixed findings between emotional intelligence ratings by the supervisors themselves and their subordinates; only one out of six supervisors gave themselves the same emotional intelligence ratings as subordinates provided.
format	thesis
qualification_name
qualification_level	Master's degree
author	Nurul Ain Hidayah Abas
author_facet	Nurul Ain Hidayah Abas
author_sort	Nurul Ain Hidayah Abas
title	Emotional intelligence and conflict management styles (IR)
title_short	Emotional intelligence and conflict management styles (IR)
title_full	Emotional intelligence and conflict management styles (IR)
title_fullStr	Emotional intelligence and conflict management styles (IR)
title_full_unstemmed	Emotional intelligence and conflict management styles (IR)
title_sort	emotional intelligence and conflict management styles (ir)
granting_institution	Universiti Pendidikan Sultan Idris
granting_department	Fakulti Pembangunan Manusia
publishDate	2010
url	https://ir.upsi.edu.my/detailsg.php?det=2637
_version_	1747833019462320128

Emotional intelligence and conflict management styles (IR)

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