Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /
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| 主要作者: | |
|---|---|
| 格式: | Thesis 圖書 |
| 語言: | English |
| 出版: |
2011.
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| 主題: | |
| 在線閱讀: | http://studentsrepo.um.edu.my/id/eprint/1311 |
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| 098 | |a HF1008 |b UM 2011 Noriz | ||
| 100 | 0 | |a Nor Ilyani Zainal. | |
| 245 | 1 | 0 | |a Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : |b empirical evidence from telecommunication service centres in Malaysia / |c Nor Ilyani binti Zainal. |
| 260 | |c 2011. | ||
| 300 | |a [1] v, 88 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011. | ||
| 504 | |a Bibliography: leaves 69-79. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Telecommunication |z Malaysia. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Telecommunication |x Marketing. | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/1311 |
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